2/14/2019

The Role of a Community Manager in a Coworking Space

Over the past few years, there has been an undeniable upward spike in coworking. From the dynamic environments of global chains such as WeWork and Regus to more homey, single-space coworking venues, freelancers and startups are flooding them, attracted not only by bold design or free coffee but also by joining a community and where they feel motivated, embraced and fulfilled.

Because of this interest, the role of a community manager in a coworking space cannot be overstated. It does not only take a good marketing campaign to draw members to a coworking venue; it takes effort to retain long-term clients and build a close-knit community where people can enjoy collaborating while working. And that’s exactly the task of community managers. They meet and greet newcomers with a welcoming smile, oversee social events, create a collaborative environment and work to make each member feel at ease.

Roles and responsibilities

A good community manager can have a tremendous impact on the success of any coworking space. They should start by introducing new members into the community, but their duties can extend far beyond that, touching every part of the client experience. They should understand the needs of your space's members, first and foremost, which allows them to accomplish so much more. Community managers are problem-solvers who are eager to go the extra mile for the entrepreneurs, digital nomads, and freelancers who are investing in your space.

The best community managers organize fun social events, like yoga or happy hour, and encourage clients to participate. They can also extend invites to influencers and mentors to conduct educational seminars and workshops, keep your space stocked with coffee and snacks, provide support to young professionals who need advice, and collect feedback from members to analyze where service could be improved.

The benefits of community managers

Building a healthy ecosystem in your coworking space is imperative—that way, members can come together to work, socialize and have fun in an organic, constructive way. Community managers provide this support, becoming the go-to people for a boost of energy and whenever a coworker requires assistance.

Your clients will feel empowered and supported just knowing that there's someone on staff who is focused on forming bonds and creating meaningful relationships. In a way, community managers are also somewhat responsible for branding your space and putting it on the map. They'll become a familiar face that's associated positively with your business.

Key takeaways

box

Taking into account the points outlined above, it's crucial to have a good community manager who helps establish a flourishing and vibrant shared workspace. They bring life into your growing community and shape its culture with sustainability in mind. Basically, they concentrate on happiness rather than on monetization, which allows your space to succeed.

That’s what a true coworking community is all about: a strong, caring culture. In turn, an excellent community of like-minded people will undoubtedly improve any coworking space, be it a global chain or a family-run business.

Platform

Location

Croissant

International

Included.co

International

Hubble

London

Coworker

International

Instant Offices

International

Pickspace

International

Share Desk

International

Happy Desk

International

DesksNear.me

International

DeskTime

International

Coworking London

London

Desk Pass

International

Copass

International

Coworking Wiki

International

Desk Surfing

International

Near Desk

US

Liquid Space

International

GoCoWo

International

Find Workspaces

US

Sneed

India

Ofixu

International

Meetings Booker

International

Qdesq

India

eWorky

International

Share your office

US

Spacelist

US and Canada

42 Floors

US

Office List

US and Canada

Coffices

International

Breather

US, Canada, Europe

Setting

Berlin

Key to Office

International

Peerspace

US and Europe

Bizly

US

Spacewhiz

India

Beewake

US and Europe

Awfis

India

Spacehop

UK

Splacer

US

Lexc

International

Desk Camping

International

Worksnug

International

Seats 2 Meet

US

Coworking.Coffee

International

Commercial Cafe

US

Preferred Office Network

US

Heydesk

International

Office Freedom

International

The Yard Coworking

Save your community manager 41 hours each week—learn how The Yard did it with cloud-based access control.

Read the Case Study

Most Viewed

Technology as a Catalyst
Alberto Di Risio
Thriving In Smaller Markets
Junel Seet
Access Control vs Smart Locks
Alberto Di Risio
Offering More Value
Junel Seet
Protecting Network Security
Junel Seet
5d08ec2b95e837d532819564
template-6
section

Get expert advice on setting up and scaling your space

Free access to our best guides, industry insights and more.

Download Center
Operating