10/30/2018

The Ultimate Guide to Onboarding New Coworking Members

When onboarding coworking members, remember that you only have one chance to make the first impression. From signing a lease agreement to sorting themselves out in the kitchen for the first time – your new client will form a clear impression about your venue on the first day of work from your space. So it’s better be a favorable one. In this article, we will concentrate on how you can use the onboarding experience to create a thriving community while going through a bunch of steps smoothly and swiftly.

Steps to Onboard New Coworking Members

Thanks to the rapid growth of technology, a lot of processes associated with onboarding can be done automatically and do not require much time. By having an integrated coworking office space software, you can streamline the majority of processes in one place.  Let’s have a look at some of them here.

1. Customizable signup

Create a web form in which your new member fills out information about themselves and chooses the membership that suits their needs.

2. Sign a lease contract

You can actually send a contract by email in advance so that a member familiarizes themselves with it. Make sure that a user has read the terms and conditions laid out in the agreement before they sign it in person and is aware of the guest policies, pet policies, etc.

Thanks to the cutting-edge software tools that allow track events, book rooms and sign up online modern coworking spaces can do without any sticky notes

3. Give access to your softwares and services

In the software, allow a new member to book meeting rooms and sign up for your special events, receive invoices and change membership tier if needed.

4. Set up access control

If you use a cloud-based system like Kisi, all you have to do is simply add a new member and grant them access to certain facilities. You can give your new user an access card, or they can make use of their mobile credentials depending on the technology you are using.

5. Show them around office amenities

Walk through the place and show where their private office or open space is, where the member can make phone calls and hang out with the peers in a casual atmosphere, make a coffee or grab a sandwich.

As you walk a new member and show them around, be sensitive to their needs and answer the questions they might have

6.  Ask them questions

Throughout any of the processes described above try to answer any questions that a new member might have. Asking them questions gives them more reassurance and helps clarify their doubts.

More Employee Onboarding Tips

You may remember it from your own experiences that starting a new job or joining an established organization or a community is often stressful. Think of that when you welcome new coworking members and try to make them integrate with your community the moment they cross the threshold of your space as that will help to create quality members. Here are some tips on how to do it:

1. Make it experiential

Instead of handing a 20-something page boring member manual, leave some place for human interaction and communication. Show a new person around and encourage communication with other members so that they learn how things work gradually whenever such a need arises.

2. Try to achieve inclusion on the first day

As you walk a new member and show them around, introduce them to the coworkers whom you meet on the way. It is a good idea to group that month’s new members and ask the veterans to talk to the newbies of a certain thing or event.

3. Encourage communication

Create events and situations in which members can interact and learn about some things such as access to coworking amenities from each other rather than by constantly approaching the community manager.

Remember that the onboarding process is an essential part of a coworking experience that can help create lasting relationships and useful referrals. Therefore, the service has to be friendly, smooth and swift. Thanks to coworking software and the steps outlined above you can plant the seed of engagement by creating an enjoyable onboarding experience.

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3. Benefits of Tagging Others

Social data also describes the interaction between social media users. While comments, likes, and shares are the most obvious forms of interaction on social media, tags are another form of communication between social media users. 

Tagging is one of the most effective tips for coworking on social media. When it comes to promoting your coworking space, tags do an amazing job at increasing your visibility. On Facebook, for instance, your post will have more reaches if you tag others:

Image credit: CENTRL Office

If you often organize events at your coworking space, you can tag the participants. If you have some special offers, tag someone who helps you promote them. Any tag conveys social data, as it transfers information from one user to another. It’s a great way to become more visible online and attract potential clients. 

In Conclusion

Like any other big data, social data has limitations, as not every social media user shares information. Nevertheless, social data is still very effective for marketing purposes, as it can help your coworking space become more recognizable. 

Using the above-mentioned social data techniques together will help you increase visibility, as they will help others find your coworking space more easily. In general, these techniques are aimed at targeting large numbers of people and help them easily navigate the space of social media to find the best coworking spaces. 

Platform

Location

Croissant

International

Included.co

International

Hubble

London

Coworker

International

Instant Offices

International

Pickspace

International

Share Desk

International

Happy Desk

International

DesksNear.me

International

DeskTime

International

Coworking London

London

Desk Pass

International

Copass

International

Coworking Wiki

International

Desk Surfing

International

Near Desk

US

Liquid Space

International

GoCoWo

International

Find Workspaces

US

Sneed

India

Ofixu

International

Meetings Booker

International

Qdesq

India

eWorky

International

Share your office

US

Spacelist

US and Canada

42 Floors

US

Office List

US and Canada

Coffices

International

Breather

US, Canada, Europe

Setting

Berlin

Key to Office

International

Peerspace

US and Europe

Bizly

US

Spacewhiz

India

Beewake

US and Europe

Awfis

India

Allofficecenters

Germany

Splacer

US

Lexc

International

Desk Camping

International

Worksnug

International

Seats 2 Meet

US

Coworking.Coffee

International

Commercial Cafe

US

Preferred Office Network

US

Heydesk

International

Office Freedom

International

Flexas

International

The Yard Coworking

Save your community manager 41 hours each week—learn how The Yard did it with cloud-based access control.

Read the Case Study

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